Office Policies

Office Policies

Table of Contents

Appointments

No Show Appointments

Prescriptions

Non-Routine Prescriptions

Payment for Services

Medical Records

Completion of Medical Forms

HIPAA Privacy Practice

 

Appointments

East Asheville Family Health Care maintains an up-to-date schedule of patient appointments each day.  Every effort is made to schedule the appropriate amount of time needed to provide you with the health care services you need for your situation.

To schedule an appointment, please call the office at 828-298-7981.  When calling, clearly explain the reason for requesting an appointment so that our office staff can allot an appropriate amount of time for your visit.

Our professional office staff and practitioners work hard to stay on schedule throughout the day.  There are times, however, when unusual circumstances and emergencies arise which may create a longer wait than expected.  We ask that you be patient in these circumstances.  In the event of an unanticipated delay our staff will inform you and offer you the option of waiting or rescheduling your appointment.

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No Show Appointments

If you are unable to keep your scheduled appointment, please call the office 24 hours in advance at 828-298-7981.   This allows us to work in other patients needing care.

If you are scheduled for a complete physical / annual wellness exam , please note that a significant block of time is set aside for these appointments.  If you can not keep your appointment  please notify us at least 24 hours prior to your appointment time to avoid a late cancellation fee.   No show and late cancellation fees are listed as: Physical/AWV - $50.00     Routine follow up and same day appointment $25.00   

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Prescriptions

Keeping track of your medications is a major responsibility for you as part of the health care team.  You should keep aware of the medications you have on hand, and anticipate when you will need to request refills.  When you are low on medications you can call your pharmacy in advance, giving them ample time for contacting us regarding your refills and/or new prescriptions.

Our policy is to allow one business day for requesting prescription refills.  Refills requested on Fridays will be addressed the following Monday. Schedule II prescriptions require a 48-hour notice.  Please keep this in mind when calling for refills.

We prefer that you call your pharmacist when refills are needed and allow them to call our office.  If a written prescription is needed, please call the office first.  ADDENDUM - Medication list must be accurate.  Please provide a list that includes ALL of you medications.  If your medication list is in error and fails to list a controlled substance, that substance will not be prescribed by our practice. 

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Non-Routine Prescriptions

On rare occasions related to an acute problem, we may choose to assist you over the phone.  If your problem requires that a prescription be written or called in, there will be a $20 charge for the non-routine prescription.  The charge covers our staff time for taking your symptoms over the phone, reviewing your medical records and any medical decision making by a practitioner.  The charge is not covered by insurance and will be charged to your account.

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Payment for Services

Payment for all services is expected at the time of your appointment.  We are participating providers with most major insurance plans, including Medicare, Blue Cross Blue Shield, Med Cost and First Health.

If your insurance plan has a co-pay, you should plan to pay that when checking in at each appointment.  All deductible and co-insurance amounts will be collected as you check out.

We accept the following payment options:  Cash, Check, MasterCard or Visa.

Return check charge -  $35.00

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Medical Records

You have the right to review your medical record and to a copy of the record.  You also have the right to permanently transfer your medical records should you move or decide to seek care elsewhere.

East Asheville Family Health Care has contracted with Ciox for this service.  There is a charge for copying and/or transferring your records.  You will be invoiced directly from Cioxt for this service.  For more information please contact our office.

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Completion of Medical Forms

Our office is happy to assist you with with medical forms needed for work, school, or other reasons such as Disability Forms, Physician Forms, Medical Clearance Forms, etc.  Forms brought with you to a regular appointment will be completed at no extra charge.

There will be a charge for completing forms presented without a related appointment.  The charge will be determined by the physician based on complexity of the form and time involved in completion. These charges are not covered by insurance and will be billed to your account.    

Simple form charge -  $20.00    Complex form charge -  $30.00     FL2 form charge -  $50.00          

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HIPAA Privacy Practice

Next, click on the HIPAA Privacy Practice page link below.  Our office works to ensure privacy and access control by our compliance with the Health Insurance Portability and Accountability Act.  As part of that effort each patient is required to read the Notice of Privacy Practice and provide a written statement that our practice has informed you of our policies.

To accomplish this, simply print the HIPAA Privacy Practice page, read the document and sign it where indicated on the bottom.  Then, bring the entire document with you to your first visit.

Failure to provide this at your first visit will require us to take the time to review the document with you again and obtain your signature.

Notice_of_Privacy_Practice

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